Why Answerlink?

Our Commitment

As an ISO-accredited organisation, our emphasis is on quality and service.

We believe in keeping in touch with customers, and always being there at the end of the 'phone. Listening to our customers is paramount.

We believe in offering flexible services, tailored to our customers' needs; and flexible pricing structures.

Our team is really important to us. Happy people make the best impression on your customers; so we give our staff regular reviews and training. We also offer a strong personal development programme to all the team.

We can also provide detailed analysis of all incoming calls according to cost, geographic origin, busiest hours or lost/unanswered calls.

We are always on hand to give you any advice on all technological and service advancements.

Our Pedigree

Answerlink has a proven pedigree, offering business to business call answering services for over 14 years.

We currently service over 600 clients with tailored solutions; many of whom have been with us for years.

We can handle 5000-6000 calls per day, and currently service over 600 corporate clients. We have 1,000 separate inbound lines manned by dedicated staff awaiting your calls.

We are open 365 days a year, 24/7. We use a call reporting software - Callview - with optional digital recording of all our calls.

Our Technology

We run a SDX/ACD index with 1000 separate inbound lines. These lines route directly via CTI software to each free operator, for the call to be handled from a screen pop.

Our in-house developed software (Ansabase), which facilitates data capture is a totally "tailorable" product. The servers are run on a LINUX/NT platform with a back up of a UPS.

With web stats from non-geographic numbers and the reporting software, we are able to provide accurately measured reports for client forecasting and management.