As can be indicated by the size and success of the company, it is clear that there are a multitude of reasons why call answering services should be utilised by the company. One of the main reasons is that someone does not have to be in the office all day simply to take an incoming call or to secure an order. The second reason is that a call agent can be selected purely for their expertise and capability and be in a better position to make decisions, than anyone in the office who is there to answer the phone. For special occasions, it is vital that there is a person to speak to and this means that a messaging machine is not the ideal thing to use in this instance. A human operator can handle a call in a way that a machine cannot.
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