Every business experiences periods of extra-high call volume. Busy lines prove that you're doing something right, but long wait times and extra rings can result in your caller hanging up and dialing your competition. An overflow answering service can step in and save a sale: an overflow operator makes sure that caller doesn't disappear from your company's radar.
Using an overflow answering service keeps business flowing. Calls will be immediately answered by an operator. Your callers will never experience long wait times before their call is answered and will immediately speak with a telephone customer service representative. Customer support operators will follow a set of instructions that allow them to handle customer service, sales and support tasks, switchboard and directory patching, and telephone reception. High call volume triggers the overflow answering service. Calls flooding your company phone lines are automatically rolled over to an overflow operator who answers the line in your company's name, and according to your specific instructions and protocols.
Your company will receive a full report of overflow answering service and overflow operator activity, and you'll never miss a business beat, or an important business phone call again. Your employees' time is just too valuable a resource for them to be constantly diverted from day to day operations by phone ringing out. When projects are rapidly approaching deadlines and contracts need signing, it makes 100% business sense to outsource your phone support and order taking to a trusted call center. You will find that once your employees are free from having to stop what they are doing to answer phones that productivity will rise and profits will increase.
Are you a busy freelancer, property manager, real estate agent or model agent booker? If you are then you know how frustrating multiple calls coming in at one time can be. Every one of your clients or potential clients deserves the best possible service you can afford. This means giving proper attention to their calls, always answering and never leaving on hold or allowing going to voicemail. This is virtually impossible if you are trying to manage this on your own. Even an in-house receptionist will be overwhelmed as the call volume increasing. Don't let this situation get out of hand. Utilizing an affordable outsourcing company such as an overflow answering service is an ideal solution.
Many businesses are subject to cyclical ups and downs throughout the year. Outsourcing your calls to an answering service makes complete sense. You only pay for the calls that are answered. Non essential office personnel can be eliminated by outsourcing your customer service and receptionist departments, saving you money that can be better spent towards promoting your business.
Businesses in one time zone often miss out on calls from other time zones.
By outsourcing your call answering to an answering service company, calls will be answered no matter what time of day or what day of the week. Answering Services operate around the clock, on weekends, and on holidays so your calls will always be answered. The best thing besides saving money and keeping in touch with your clients at all times is that the calls will be answered as if you were there in person.
Disclaimer
NB: This web log is in the public domain and is presented here for public benefit, not for the purposes of business generation.