Are you wondering what medical call answering service is the best money can buy? There is no "best"; it largely depends on what your needs are, and whether the company can accommodate those needs at a fair price. Essentially, the best money can buy would be a two or three fulltime secretaries to take all of your calls morning, noon, night and weekends. This might not be practical, but logically speaking, it is an expense you could justify.
Therefore, the best money could buy would be the cheapest scenario that most closely matches that ideal setting. Instead of hiring another secretary, you could benefit from a medical call answering service. This is an answering service that focuses only on medical related calls. This service hires only HIPAA trained professionals qualified in the medical field. Furthermore, the call center limits the number of calls that its representatives take on, ensuring better quality performance and reducing hold times.
Such a service would be available 24 hours a day and seven days a week. Instead of assigning random workers to take care of your phone traffic, usually the best medical call answering services will assign one person or two people to your account so that patients can become familiar with their representatives.
After taking a message, you may wish for the virtual secretary to screen your calls, returning back any priority messages. This can be arranged easily, as messages can be sent back via alpha pager, PDA, cell or PCS phone. It can also be relayed by voice mail, fax or email. The most important element, of course, is the human touch. An answering machine can be so impersonal and even cold. Remember that as a doctor, patients trust you, and largely because of the warm demeanour you have showed them thus far. A medical call answering service can help keep relationships warm and friendly.
No one can blame you for not being available every second of every day for your patients. After all, you have a life too! You may be surprised though, at how much confidence you can impart to your patience through a live operator instead of an answering machine.
The best companies also take a very liberal approach to pricing. Some companies are willing to give you a free month of service, whereas others eliminate deposit fees and setup fees and just start charging you for the service. Remember that with a medical call answering service you don't pay an employee's wages-you pay a company for their time. It's affordable and profitable!
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