If you are running a business, you hope to be busy all the time: making sales, connecting with people, planning… doing the work! Even with mobile phones you cannot be in a position to take every phone call that comes through to your business. But if you miss a call, you might be missing the best business opportunity of the day, the week, the year! That's not the way to run a successful business.
Statistics show that 80% of people who reach an answer phone will not leave a message and call the next company they find. That is a lot of business you could be missing out on.
These days there are plenty of specialist companies who offer a telephone answering service to make sure that your business will miss nothing.
A telephone answering service will act as a virtual receptionist to answer calls for your business when you can't, ensuring that callers are never left hearing an endless ringing tone or the beep-beep of the engaged tone.
Most call answering services give you 24-hour, 365-day availability - something you couldn't manage with the best will in the world! So a call answering service will not only fill the gaps when you're elsewhere, but it will also expand the capability so it's 24*7 and available to the whole world at any time. Whether you need them all the time, some of the time, for large call volumes, or the odd one or two, a telephone answering service won't mind. They exist to be there when you are not.
Telephone answering services exist to help you make more of your business, so it is you who decides when you want the telephone answering service in operation, and when you will take the calls. You can specify the customised greeting that will be used on your behalf, and with professional operators, they might, just might, make a better job of answering the phone than you do - overrun as you are by the ups and downs of running a business! Professional call operators will answer the phone in the same cheery way every time.
Of course, the messages will be delivered to you, in whatever way you wish: email, SMS of fax with all the information you've said you need. In some cases, telephone answering services can act as virtual switchboards and patch calls through to the relevant person or department. They can also act as order hotlines for online e-commerce sites to process order for customers who are nervous about leaving their credit card details on a website.
Disclaimer
NB: This web log is in the public domain and is presented here for public benefit, not for the purposes of business generation.