The hiring of a secretary for lots of small companies may be too expensive and for a home-based business it's usually out of the question, however there is an alternative. With the rise of mobile phones and explosion of the World Wide Web, lots seek to farm out their inbound calls and so employ a telephone call answering service. With today's highly competitive business world, companies need to take advantage of every source of business that present themselves, however lots may be missing chances or possible sales and never know it. It is thought that around 4 out of 5 people hang up if he or she hears a recorded message. In other words, if a business is unable to answer their phone calls and leaves it to the mercy of an answering machine, out of every 10 possible clients, 8 could well be sourcing their custom elsewhere to a competitor.
Lots of small companies and especially sole-traders often like the flexibility that using a call answering service allows them, for lots in trades it means they can be out servicing their customers and all the time be sound in the knowledge that their clients are being dealt with professionally, quickly and politely. A first-rate plumber may not be the most communicative person to speak to, especially if he has just removed his head from below a wash basin to answer a call but by using a call answering service the plumber is allowed to get on with what he knows best and service his customers.
Operators at call answering services usually work in compact groups of 4 or 5 people so that they can become more familiar with each customer.
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